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Can I cancel an order?

You can cancel the order only before the product is shipped out from our warehouse. Order cancellations can be done by logging into your account and follow the below steps,

  • Go to “My Orders” and select the order that you wish to cancel.
  • Click “Cancel Order” and select the “Reason to Cancel” and add any comments if needed and click Submit.

In case of multiple products in an order, select the products that you wish to cancel and follow the above process for cancellation.
You can also cancel the order by contacting our Customer Service Team.

Can I cancel the order after it is shipped?

Unfortunately, we cannot the order once it is shipped. We request you to refuse the shipment so that the refused package is returned back to our warehouse. Hence, we kindly request you to notify us regarding the cancellation before the order is shipped from our warehouse.